We want delivery to feel as considered as the rest of the MillionsTruth experience. Available destinations, delivery methods, charges and current estimates are shown during checkout before payment.
Order processing
Physical orders are normally prepared within one to three business days, excluding UAE public holidays, unless a product page or order confirmation states otherwise. Made-to-order, personalised or limited items may require additional preparation time. You will receive an update when the order has been dispatched where tracking is available.
Delivery estimates
Delivery dates are estimates rather than guarantees unless we expressly agree otherwise. Timing depends on the destination, selected service, courier operations and customs clearance. Orders containing several items may arrive separately.
Address accuracy
Please provide a complete, accurate delivery address and a reachable telephone number. Contact us promptly through the customer-care channel in your order confirmation if you notice an error. Once an order has entered fulfilment, changes may not be possible. Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted.
International orders
International orders may be subject to import duties, taxes, customs charges or local handling fees. Unless checkout expressly states that these are included, they are the recipient's responsibility. Customs processes may delay delivery, and we cannot control decisions made by customs authorities.
Digital delivery
Digital products do not require shipping. After successful payment, access is normally delivered on screen, by email or through the method described on the product page. Check your spam or promotions folder if the message is not visible. If a valid link does not arrive or does not work, contact customer care with your order details so access can be restored.
Delay, loss or damage
If tracking has not updated for an unusual period, the parcel arrives visibly damaged, or an item is missing, contact customer care promptly and retain the packaging and photographs where relevant. We will review the shipment with the carrier and provide an appropriate remedy where the order is lost, damaged, incorrect or otherwise does not meet applicable requirements.
Nothing in this policy limits any mandatory rights available to you under applicable law.