If something is not right, contact MillionsTruth through the customer-care channel shown on the site or in your order confirmation. Include your order number and a clear description of the issue so we can help without unnecessary delay.
Change-of-mind returns
For eligible physical products, you may request a return within 14 calendar days after delivery. Items must be unused, unworn, unwashed and unaltered, with original tags, accessories and packaging, and suitable for resale. Please do not send anything back before receiving return instructions.
Unless the item is defective, damaged, incorrect or materially misdescribed, the customer is responsible for secure return delivery and its cost. Original delivery charges are not normally refunded for a change of mind except where applicable law requires otherwise.
Items not normally returnable
Except where an item is defective, inaccessible, incorrect or applicable law requires a remedy, returns are not normally available for:
- digital products once downloading, streaming or access has begun;
- gift cards or stored-value products;
- personalised, altered, made-to-order or clearly marked final-sale items; or
- sealed hygiene-sensitive items after the seal has been opened.
Digital products
Because digital products can be accessed immediately and cannot meaningfully be returned, purchases are generally final once access or download begins. If a file is defective, inaccessible, materially different from its description or duplicated in error, contact us promptly. We will investigate and, where appropriate, restore access, replace the file or issue a refund.
Faulty, damaged or incorrect items
Inspect your order after delivery. If an item is defective, damaged, incorrect or materially misdescribed, tell us as soon as reasonably possible and provide photographs where helpful. We may arrange assessment or return and will provide the repair, replacement, refund or other remedy required by applicable law. MillionsTruth will cover reasonable return costs where the problem is confirmed as ours.
Refund timing
Approved refunds are sent to the original payment method. After we issue a refund, your bank or payment provider may require additional time to display it. We may wait until an eligible returned item is received and inspected, or until you provide acceptable evidence of return, as permitted by law.
Cancellations and exchanges
Contact us promptly if you need to cancel a physical order. We will try to help, but an order already in fulfilment or dispatched may need to follow the returns process. For a different size or item, the clearest route is normally to return the eligible item and place a new order, subject to availability.
Nothing in this policy limits any mandatory rights available to you under applicable law.